Returns policy
Returns and Refunds Policy
At Okulti, each product is made to order through our trusted print-on-demand partner. This means your item is uniquely crafted just for you, ensuring minimal waste and sustainable practices. Because of this, we adhere to the following returns and refund guidelines:
Damaged or Defective Items
If your item arrives damaged, defective, or with a manufacturing error, we are happy to offer a replacement or refund.
- Please notify us within 21 days of delivery with:
- A description of the issue.
- Clear photos of the defective or damaged item(s).
- We may need to work with our print-on-demand partner to verify the issue, which could result in minor delays during the resolution process.
Custom Orders and Change of Mind
Due to the custom nature of our products and print-on-demand fulfillment, we cannot accept returns or offer refunds for:
- Ordering the wrong size, color, or design.
- Changing your mind after placing the order.
- Incorrect address, shipping information.
Please double-check all product details, including size charts and descriptions, before making your purchase. Please ensure that the correct delivery address is added.
Resolution Process and Timeframes
Because our products are produced and shipped by a third-party print-on-demand service, the resolution process may involve:
- Requesting additional information or evidence to confirm the issue.
- Slight delays while we coordinate with our partner to arrange a replacement or refund.
We will do everything possible to ensure your concerns are resolved quickly and to your satisfaction.
How to Contact Us
For assistance with your order, please reach out to us at help@okulti.com.
